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CAPITAL
MEDIA GROUP -- CAPITALCARD
VISA® DEBIT CARD PROGRAM
FREQUENTLY ASKED QUESTIONS
How
do I sign up?
My company already has a CAPITALOnline account, can we have more than one?
Can we register for the CAPITALCard as a corporate
entity rather than signing up for individual cards?
Where
can I use my CAPITALCard?
Who
manages the CAPITALCard?
What if there is a problem
with my claim?
When do I claim my rewards?
How
do I enter my claim?
How do I
sign up?
You must have a CAPITALOnline account to
register for the CAPITALCard program. If you already have a
CAPITALONLINE account, log-in now and follow the CAPITALCard link to sign-up
now!
If you do not have a CAPITALOnline account,
click here to create one now.
If you are new to Capital Media,
please click here for a Reseller Application.
My company already has a CAPITALOnline account, can we have more than one?
Definitely! There is no limit to the number of
people within your organization that can have separate
log-ins for CAPITALOnline. Because the CAPITALCard
will be tied to each CAPITALOnline login, we encourage you
to have a separate login for everyone in your
organization so that everyone can sign up for their own
CAPITALCard.
Can we register for the CAPITALCard as a corporate
entity rather than signing up for individual cards?
Beginning in
March of 2008, you can do both! The total amount
that your company can claim is based on your purchases
for that particular month. The way this reward is
divided into individual claims is based entirely on your
company's discretion or policy regarding SPIFF payments.
Here are a few likely examples of a company can divide
the claim:
1. Every sales rep or
purchasing agent enrolls in the program on an
individual basis and claims his or her respective orders each
month.
2. Every employee registers for the program and
the total available claim each month is divided equally
among all of the employees. In this scenario, if
the total reward available is $1,000 and there are 25
employees participating, each person would go online and
claim $40 on his or her card.
3. Your company's policy dictates that all SPIFF
payments are paid to the company and then disbursed to
the employees via payroll. In this scenario, your
company would just need to sign up for a corporate card
and make one aggregate claim each month.
4. Your company could sign up for a corporate card
and then allow all 20 employees to register for
individual cards as well. In this scenario, there are 21 cards registered for the
program. The manner in which the available claim
amount is divided among these 21 cards is solely at your
company's discretion.
Where
can I use my CAPITALCard?
Your CAPITALCard is a
Visa® Debit card and will can be used world-wide
anywhere that Visa® is accepted (including ATM's). For more detail
on the card usage, please visit the website listed on the back of your
card.
Who
manages the CAPITALCard?
Capital Media will manage the
registration and claims process. One contact per
reseller will be designated as the program
administrator. This will be our point of contact
with your company if there is ever an issue with the
claims process. By default, the program
administrator will be the first person within your
organization to register for the CAPITALCard. To
change this contact person, simply contact your
dedicated sales rep.
Once you receive your CAPITALCard,
Prepaid SolutionsUSA will manage all card transactions,
usage, and administration.
What if there is a problem
with my claim?
If there is a problem with your claim, Capital Media
will contact your company's designated program
administrator to resolve the issue. If you feel
that a claim has been made in error, please have your
company's program administrator contact us right away.
When do I claim my rewards?
The claim window will be open for two
weeks following every month end. After this claim
window closes, your company's claims will be verified
and processed. Your reward will be issued and you
will receive your pre-loaded CAPITALCard by the end of
that month. Once you have a card, each new monthly
reward will be loaded onto this same card for your
convenience. Your first claim must be at least $20 in
order to receive your CAPITALCard. Once you
have received your CAPITALCard, there is no minimum to
claim.
Example:
July 1st - July 10th:
You will have two weeks to submit your claim for
June's purchases.
July 15th: All claims will be
submitted for verification and processing.
July
31st: Receive your CAPITALCard in
the mail pre-loaded with your June reward value.
August 1st - August 10th: Submit your claim for July's purchases.
August 15th: All claims will be submitted for verification and
processing.
August 31st: Your July reward will be posted to your existing CAPITALCard.
How
do I enter my claim?
Log-in to CAPITALOnline
and click on the CAPITALCard link to view the program
details and submit your monthly claims. Claims are
to be made on an individual basis and Capital Media will
verify that all claims submitted for your company in
total each month matches the expected claim based on
your company's purchases for that month
IMPORTANT -- In the event that the claims submitted by
your company exceed the expected claim, Capital Media
will have no way to determine who made the errant claim.
Your company can decide how the claims will be divided
amongst the various participants -- whether all
participants share them evenly, individual sales
determine each individual reward, or any other method
that works best for your company. Because of this,
Capital Media will need your help in determining how to
correct errant claims.
In this event, NO claims submitted by your company for
that monthly will be approved. Instead, we will
contact your company's designated program administrator
to correct the claims and have them re-submitted for
approval.
Example:
Resellers, Inc. has 12 sales reps that have each
registered for a CAPITALCard. Based on
Resellers, Inc's purchases for the month, they are
eligible for $1000 in total for the CAPITALCard
program. Each sales rep logs on to
CAPITALOnline to submit their individual claims
based on their individual share of the total reward.
One sales rep mistakenly keys in the wrong amount,
resulting in an aggregate claim of $1001.
Because this is greater than the $1000 in eligible
claims for the month, all 12 claims are denied once
the claims window closes on the 10th of
the month. Capital Media promptly contacts the
program administrator at Resellers, Inc. in order to
determine what the correct claims should have been.
All 12 claims are then re-submitted for approval.
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